Refund Policy

At Hoster BD, we strive to provide the best possible services to our clients. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the terms and conditions for refunds, including applicable charges and eligibility criteria.

Refund Eligibility

Refund requests may be considered under the following conditions:

• The refund request is made within 7 days of the initial purchase.
• The service provided did not meet the agreed-upon specifications.
• Technical issues, not resolved within a reasonable time frame, prevented the proper use of the service.

Non-Refundable Services

The following services are non-refundable:

• Domain name registration fees.
• Setup charges for custom solutions.
• Payments made for promotional or discounted services.
• Services terminated due to violations of our Terms of Service.

Refund Process

To request a refund, please follow these steps:

1. Submit a refund request via email to billing@hosterbd.com with your order details and the reason for the request.
2. Our billing team will review your request within 3-5 business days.
3. If approved, the refund will be processed to your original payment method within 7-10 business days.

Refund Charges

Refunds are subject to a 20% administrative charge, which will be deducted from the refundable amount. This service charge will be applied at the time of the refund to cover processing fees and other administrative costs.

Additional Information

We reserve the right to decline refund requests that do not meet our policy criteria. For recurring services, cancellations must be made prior to the next billing cycle to avoid charges.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:
Email: support@hosterbd.com
Phone: +880-1234-567890